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Frequent Questions

  /  Frequent Questions

WHAT MASSAGE SHOULD I CHOOSE FOR ME?

You can browse our page, where for each type of massage is included a detailed description of each type of massage, as well as a report on the benefits it offers. You can also contact us either by phone or by message, so that depending on your needs and the results you wish we can guide you and advise you to choose the right type for you.

HOW CAN I APPOINT AN APPOINTMENT?

You can select the service you want from our website and suggest the time and day you want. One of our partners will inform you immediately about the availability of the date and time you have chosen and will finalize your appointment, after your mutual agreement. In addition, you can call us at 210524741 by booking your appointment easily and quickly. You can also contact us with a message on the website, mail or social suggesting the desired date and time and we will answer you immediately to confirm your appointment.

WHAT SHOULD I KNOW BEFORE CLOSING A SESSION?

The Animus Day Spa is the ideal place for relaxation and tranquility therefore, respect for the harmony of the space and the rights of both the hosted clients and the therapists is required. Any disturbance or harassment can interrupt the session and cause side effects. So when you arrive at our place we would ask you to put your mobile phones in silence, to talk quietly and to respect the space and its employees. We also inform you that smoking is prohibited in all our areas.

For your best service, it is good to arrive at our place 10 minutes earlier than the scheduled time of your appointment, in order to maintain a correct order in the program of the place and not to reduce the time of your session. Any reduction in service time due to your delay does not affect the pre-agreed price.

Regarding the security of your personal belongings, please be very careful, as after your removal from our site we are not responsible for any loss. In our space there are locker rooms, where you can store your things safely.

It is advisable to avoid drinking or eating at least one to two hours before your scheduled appointment.

Finally, in case of illness, allergies or chronic diseases, let us know when booking the appointment, so that we can serve you in the best possible way and prevent any unpleasant consequences.

WHAT HAPPENS IF I WANT TO CANCEL A SESSION?

We understand that for various reasons something unexpected may occur that will affect your schedule and you may need to cancel your appointment. However, please let us know at least 3 hours before the scheduled appointment time and no later. In case of prepaid reservations, there is no refund and the appointment is rescheduled at a new date and time, after our mutual agreement.

CAN I VISIT THE PLACE WITHOUT AN APPOINTMENT?

Unfortunately this is not possible, as the program of the sessions is formed only after the confirmation of the appointment and there is a case that there is no therapist available to take care of you.

WHAT HAPPENS IF I WANT TO CLOSE A HOME MASSAGE?

This service is provided after making an appointment within 4 hours of the desired time of the session and is available from 9 am to 11 pm. The minimum service time is 60΄ and prices are included on our page. In cases where your space is outside the peripheral there is an additional travel charge, depending on the kilometers. The therapist brings with him all the necessary professional equipment, except for towels and the condition of its placement are the conditions and possibilities of your space. The in-house massage service can accommodate up to two people at a time. The payment of the service is made either at the time of purchase on our website, or in person to the therapist after the end of the session. For further information call us at 210524741.

ARE THE PRICES OF THE SERVICES THE FINAL, TOTAL PRICES?

Our website lists all the prices and offers of the packages that you can choose. The prices include all legal taxes / charges. Prices are subject to change without notice.

WHAT IS THE GIFT CARD PROCEDURE AND HOW IS IT CASHED?

You can choose to buy the gift card in the form of a gift voucher, so that the recipient can choose the type and duration of service that corresponds to the amount you have chosen. You just fill out the form and we take care of the rest. All our treatments are included in the form of a gift with a coupon. We are at your disposal to help you choose the best gift for your loved ones.

The validity of the gift voucher begins immediately after the deposit of the corresponding amount in the bank account of the company. The gift can be realized within 3 months from the purchase of the gift voucher. (date of deposit in the bank). If the expiration date of the dorkart expires, it expires and the recipient can not postpone it at a later time.

The gift card is personal-name, can not be carried and carried by another person or combined with another person. It can only be combined if it is closed as a pair or group package service. In addition, the amount of the gift card can be used in some offers that are valid for the given period of time that is to be executed, as long as they coincide with its amount.

IN WHICH CASES THE USE OF A SAUNA OR A HOT MASSAGE IS CONTRAINDICATED

The use of these Spa facilities, concerns a specific duration and intensity, according to official health recommendations therefore, there is no risk. However, due to the heat they produce, their use is not suitable for people under 14 years of age, for those with respiratory or heart disease, vascular problems or chronic serious illness. In addition, their use should be avoided in cases of pregnancy, skin rashes and lesions, as well as in cases of hypertension. Finally, the use of the Sauna by people suffering from claustrophobia, may be an unpleasant experience for them.

I CAN CHOOSE THE DOCTOR OR DOCTOR THAT I WANT TO TAKE ME

You can choose the therapist you want, if he / she is available for the selected time of your appointment.

WHY SHOULD I REGISTER AT ANIMUS DAY SPA?

By registering at Animus day spa you create your own account to which only you have access so that you can make your purchases more easily and quickly. (Saving delivery details – Accessing your order history) By registering you participate in the Animus point system, the rewards program and collect points to win every purchase, service or product.

HOW DOES THE ANIMUS POINT SYSTEM REWARD WORK?

The Animus point system rewards program works very simply! Create your personal account by filling in email and password and start your shopping! With each purchase from the Animus point system you earn points, which you can then redeem by buying your favorite services or products. Every time you buy, the euros of your purchases are automatically converted into points and registered in your account. learn morehere.

 

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